Layoffs, abusive calls, and AI fears: Inside the front lines of Amazon’s ‘customer obsession’ promise

The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. Read full story

Source : https://www.thestar.com.my/tech/tech-news/2024/06/11/layoffs-abusive-calls-and-ai-fears-inside-the-front-lines-of-amazons-customer-obsession-promise